Mar 06 2021 25 mins
Neyhaa Srivastava – Head of Retail Banking Branches – Credit Union Australia
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About this episode
Change is inevitable. Be it in business or personal life, it often requires new ways of thinking and doing – shifting people from what they are used to, to the unknown. For many, change can be a positive thing. But it can also generate a feeling of uncertainty and resistance.
Neyhaa is a change management expert. She has lead change in large teams across process improvement and culture within retail banking.
She explains -
- Key elements to a successful change strategy.
- Resistance – what causes resistance and how she overcomes it as a change leader.