CX Passport

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:43 Alyona representing OG of AI

5:46 Advancements in AI and Language Models

8:16 Thematic origin story - Solving customer problems

10:26 Democratization of Insights

14:29 Understanding Customer Needs in a Post-Survey World

16:34 1st Class Lounge

22:32 Influence of travel on CX approach

25:07 Addressing Cultural Differences in a Remote Company

28:26 Listening to customers in a post-survey world

33:20 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/medelyan/

Website: https://getthematic.com/