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🎤🎞️What does service recovery look like even with an approaching hurricane? “The one with the rapid recovery” with Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing for episode sponsor isolved in CX Passport Episode 187🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

4:00 Pre-Event Planning for Contingencies

6:20 Making the Decision to Cancel

9:00 On-Site Discussions and Team Coordination

11:00 Emotional Impact and Execution

13:30 Hurricane Markers: Disney World and Airport Closure

15:30 Post-Cancellation Logistics

17:45 Moving Forward with Virtual Events

19:55 First Class Lounge: Amberly's Favorite Travel Destinations

24:00 Emotional Reflection: Grief After the Cancelation

27:00 Communication Strategy During the Crisis

30:00 Customer Reactions to Service Recovery

34:00 Conclusion: Lessons Learned from the Event

35:33 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to isolved for your sponsorship of this episode.

Episode resources:

isolved: www.isolvedhcm.com

Isolved Connect: www.isolvedconnect.com

Amberly LinkedIn: https://www.linkedin.com/in/amberlydressler/

Celia LinkedIn: https://www.linkedin.com/in/celiafleischaker/

Center The Pendulum by Amberly Dressler & Geoffrey Webb

CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship