Dec 10 2024 32 mins
What's on your mind? Let CX Passport know...
🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew Carothers in CX Passport Episode 194🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
1:58 Challenges and Solutions in CX
07:25 Building a Customer-Centric Experience
11:33 Impact of Customer Experience on Business Results
13:36 Extra Legroom Section: Fun and Personal Insights
17:17 What are companies getting wrong about CX
19:21 Improving CX Understanding and Storytelling
24:04 Andrew's Vision for the Future of CX
29:50 Closing Remarks and Contact Information
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Andrew Carothers LinkedIn: https://www.linkedin.com/in/andrew-carothers/