Feb 04 2025 32 mins
What's on your mind? Let CX Passport know...
🎤🎞️This month’s CX OpenToWork seeker in “The one with the posture of learning” with Jeff Harrell in CX Passport Episode 202🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction: Welcoming Jeff Harrell
2:44 Why customer experience matters to Jeff
5:24 Crafting relatable experiences with "Big Ass Runner"
9:18 Building a podcast community through connection
12:25 The power of feedback loops in content marketing
16:28 Applying podcast lessons to CX and marketing
17:30 First Class Lounge: Dream travel destinations
24:20 Mistakes companies make in CX and marketing
26:53 The importance of post-purchase experiences
28:20 Jeff’s vision for his next content marketing role
29:30 Closing thoughts and where to connect with Jeff
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Jeff Harrell Instagram: jeffharrellyo
Jeff Harrell LinkedIn: https://www.linkedin.com/in/jeffrharrell/
Big Ass Runner podcast: https://podcasts.apple.com/us/podcast/big-ass-runner-trail-running-podcast/id1524865074