Mar 05 2025 22 mins 42
A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools.
Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.
Don’t assume you know why people ask what they ask. You don’t. Ever.
The closed-ended script:
- Answer what’s asked
- Match Length
- Check for understanding
- Then add your details
No mattress stuffing!
It’s a customer service exchange.
The open-ended script:
- Start with a number
- Label the first item
- Explain in brief
Make the leap. Start with a number. It’ll be okay.
When you know things, use this script. You will sound expert.
The open-ended script is a variation of the Sorting & Labeling tool. Download the PDF and listen to the episode.
CALLING ALL COACHES!
Come join ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.
Related categories in the library:
Perception – How Others Perceive You
Five related episodes:
215 - How to Stay Calm Under Fire
249 - How to Tackle Overtalking
151 - Under Executive Questioning
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Wishing you spring freshness,
From The Look & Sound of Leadership team
