AI and the Future of Change Management: Promise, Peril, and the Shift in Professional Roles


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Jan 28 2024 29 mins  

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Ever wondered how AI might redefine the role of a change manager, or if it can comprehend the human nuances in Agile methodologies? This episode peels back the layers of AI's involvement in change management, addressing the palpable concerns of trust, oversimplification, and the steep learning curve that accompany its rise. Jeff Sutherland, co-creator of Scrum, joins us with his insights, as we put various AI bots to the test with real-world Scrum scenarios. Witness firsthand how they fare against the intricate tasks that change agents handle daily.

As we unravel the complexities AI faces with cultural adaptations in project management, such as integrating Buddhist principles into Scrum, you're in for a fascinating comparison of AI-generated advice against the diverse counsel available on professional networks. The episode doesn't shy away from the tough questions: Can AI enhance user experiences without reducing the human touch to a mere algorithm? Tune in to see how AI might offer a lens to interpret help articles and documentation, potentially speeding up the process without fully supplanting human judgment.

Finally, I share a piece of my journey in embracing AI as a technical ally in the realm of problem-solving. It's about the mindset shift needed for change managers to work alongside AI, treating it not just as a tool but as a colleague. We ponder on the evolution of professional roles with advancing technology, akin to the transition from web designers to full-stack developers. And if you're curious about the ethical conundrums AI brings to the table, stay tuned for a sneak peek at an entire episode dedicated to that very topic. Join us for this episode that promises to leave you pondering the future intersection of AI and change management long after the conversation ends.

Jason Little is an internationally acclaimed speaker and author of Lean Change Management, Change Agility and Agile Transformation: 4 Steps to Organizational Transformation. That Change Show is a live show where the topics are inspired by Lean Change workshops and lean coffee sessions from around the world. Video versions on Youtube