Dec 05 2023 25 mins
Ready to revolutionize your customer success strategies? Join me, Kristen Hayer, founder and CEO of The Success League, as we decode how to achieve this by harnessing the power of Total Search. Buckle up for an engaging discussion with Prasanna Dhungel, co-founder and managing partner of GrowByData. We’re breaking down how marketing tools like Total Search can drive efficiencies in customer success programs. Together, we'll navigate through the importance of understanding what your customers are searching for on Google, and how these insights can help you stay ahead of market trends and threats.
We'll also share some insights on how to use Google as a resource to understand platform evolution, and assess your brand's online presence. Get ready to explore the need for customer success leaders to be proactive and adaptable in the fast-paced digital world.
Listen in as we analyze the changing landscape of customer success and the day-to-day tasks of being a frontline employee. Don't forget to subscribe for more insights into the world of customer success!