Bank Customer Experience

One of the biggest advances in self-service banking has been the integration of video banking, particularly with ITMs. While initially only serving as video devices, banks have since integrated them with ATMs creating an all inclusive-device that can handle traditional ATM needs along with teller duties.

However, these devices can be a major challenge to deploy and manage, both on the technical level of getting all the equipment setup and training for employees and customers alike. In today's episode of the Bank Customer Experience Summit Podcast, Bradley Cooper, editor of ATM Marketplace spoke with Scott Fieber, chief strategy officer at Cook Solutions Group and Scott Smith, VP of strategic solutions at Cook Solutions Gorup of how banks can successfully deploy and manage ITMs.

During the podcast, Smith and Fieber discussed several factors and strategies surrounding ITMs including:

What are the main reasons financial institutions deploy ITMS?

• What are some unique strategies?
• How can banks make video banking successful?
• What are other key features for ITMs to include other than video?
• What services do Cook Solutions Group provide for ITM strategy?