Feb 24 2025 17 mins 1
SUMMARY
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guests, David Miller, MHA, RN, Operations Director, and Natalie Palmer, BSN, RN, Clinical Review Manager, from Acentra Health. In this podcast, our guests will share information about our free Immediate Advocacy services that can assist with solving medical problems quickly and our IADA services that are available to Medicare beneficiaries that have filed a discharge appeal.
For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.
KEY TOPICS
00:21: Overview, introduction of guests, David Miller and Natalie Palmer
02:09: What is Immediate Advocacy and how does it work?
03:37: Examples of Immediate Advocacy
09:53: What is Immediate Advocacy Discharge Assistance?
13:34: Differences between Immediate Advocacy and other Acentra Health review types
15:23: Final thoughts
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RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene
Acentra Health’s Immediate Advocacy Information - https://acentraqio.com/bene/advocacy.aspx
Acentra Health’s Immediate Advocacy Discharge Assistance Information - https://acentraqio.com/providers/appeals.aspx
Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
Video Link: https://bit.ly/3NNqGTs
