Jun 20 2024 12 mins
We're unlocking the secrets of navigating the British Association for Counselling and Psychotherapy's complaints process with Max Ekstein from Arch Law.
Welcome back to part 2 of our series on claims and complaints in the world of psychological and related professionals.
We are also looking at the BACP's role and its evolving procedures, especially the significant changes since 2018 and the shift to remote hearings post Covid-19. The importance of promptly notifying insurers when faced with a complaint should also be a priority for any practitioner.
Max walks us through the critical steps involved in filing a complaint, from understanding the BACP's threshold test to recognising potential complicating factors, like ongoing police investigations. Learn why most complaints meet the low bar of the threshold test and how to effectively manage early-stage issues.
Join us next time in the last episode of this series, where we will be looking at the complaints process of the Health and Care Professions Council (HCPC).