Oct 11 2024 28 mins 2
Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter!
Click here to watch the interview on YouTube.
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days.
- Discover how creating detailed success plans and asking the right questions can ensure customer renewals.
- Find out how using a simple Salesforce field can provide deep insights into customer sentiment and drive proactive strategies.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
🔗 You may connect with Dillon via LinkedIn: https://www.linkedin.com/in/dillonryoung/
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Customer Retention During a Slow Economy
⏬ Download: Level Up Your CS Strategy
#CustomerSuccess #RetentionRate #BusinessGrowth #SuccessMetrics
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2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
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