Sep 09 2024 22 mins
In this episode of Lifestyle Tradie, Andy and Angela Smith dive into a crucial yet often overlooked aspect of growing a successful trade business ... customer reviews and testimonials. Whether you’re just starting out or have been in the trade industry for years, this episode is packed with actionable insights to help you harness the power of reviews to boost your business.
🔑 Key Takeaways:
- Why Customer Reviews Matter: Learn why reviews are more than just a nice-to-have and how they can be the deciding factor between a customer choosing you or your competitor.
- How to Get Great Reviews: Discover practical strategies for collecting high-quality reviews, tailored to both project-based and maintenance-based businesses.
- Leveraging Reviews for Growth: Find out how to showcase your reviews across platforms like Google, Facebook, and your website to enhance visibility and build trust.
- Handling Negative Feedback: Get tips on turning negative reviews into opportunities for demonstrating exceptional customer service.
- Incentivising Reviews: Explore ways to encourage customers and your team to prioritize reviews, including offering discounts or bonuses.
✨ Bonus Insights:
Real-life examples from Andy and Angela’s experiences with Dr. DRiP Plumbing and Lifestyle Tradie members.
Practical scripts and follow-up techniques to make asking for reviews easy and effective.
The SEO benefits of maintaining a consistent flow of fresh, positive reviews.
💡 Ready to transform your business with the power of customer feedback? Tune in now and learn how to collect, manage, and leverage reviews to stand out in the crowded trade industry!
Want Andy to look at your business?
Book a free strategy call and he’ll give you tailored advice ... and provide you with clarity and direction to smash out what you need to do right now to help you create the lifestyle and freedom you deserve. Details here.
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Episode on Social Media for Tradies:
https://www.lifestyletradie.com.au/podcast/season-14/ep4-social-media-for-tradies/