Oct 29 2024 48 mins 1
Companies like Amazon and Costco who pride themselves on customer service conditioned consumers (me and you) to think that customers are always right - but, are they?
In the faceless world of software, customer demands can be brutal, leading to soul crushing and demoralizing support. Training your customers to respect your team and product sets the foundation for healthy business relationships that make you feel appreciated.
On this episode, Melissa and Todd recount customers from hell, the things they did to try and get around paying for the service, and how they dealt with demanding and rude customers.
Takeaways:
• What happens to your business when the customer is always right
• Our customer horror stories and what they did to game the system
• How we set expectations for customer relationships
• How to deal with customers from hell
Contact ProfitLed
- Tweet us at @profitledfm.
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Connect with our host
- Follow Melissa Kwan on LinkedIn where she share stories & lessons from her founder journey weekly.
- Follow @themelissakwan on Instagram, TikTok, Twitter and YouTube where she shares short videos of business advice and other truth-bomb sound bites.
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Thanks for listening!
