Dec 23 2022 40 mins
This week Elisa and Tomasz discuss why British bureaucracy is so disfunctional and what can be done to improve user's experience in contact with the government, banks and other insitutions.
To ilustrate problems when talking to automatic voice recognition systems, we used a fragment of a clip from a TV show Burnistoun: https://youtu.be/HbDnxzrbxn4