Sep 13 2023 51 mins 12
We pride ourselves on offering outstanding customer service and so can you! Learn our methods for keeping it easy, affordable, and high-quality. We share with you the tools we use, how they work, what they cost and the policies we implement to maintain that high customer satisfaction and retention. This episode is perfect for not only any laundromat owner, but any business owner!
Referenced Links:
Our Preferred Service Companies: www.laundromatmillionaire.com/services
Our Delivery FAQ’s: www.queencitylaundry.com/delivery
Our Website: www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: www.queencitylaundry.com
Our pick-up and delivery laundry services: www.queencitylaundry.com/delivery
LaundroBoost Website: www.laundroboostmarketing.com
H-M Company Drain Troughs: www.draintroughs.com
Cents POS System: www.trycents.com
Timestamps
00:00 Laundromat Millionaire Intro
02:14 Customer Service in the Store – Prioritize it!
10:29 Minimizing Calls
13:43 Our Phone Tree Options
18:12 Pick-Up & Delivery Customer Service Solutions
20:12 How Reception Call Service Works
29:57 Customer Service Policies that Work for Us
40:01 Documenting Standard Operating Procedures
40:43 Cost of Tools Used
43:48 Customer Service Summary
47:12 Links to Preferred Service Providers and Discounts
