May 28 2023 46 mins
We continue our discussion with Author, and Business Consultant Scott McKain. Last week we covered 3 of his Cornerstones of Distinction: Clarity, Creativity and Communication. This week we tackle the 4th: Customer Experience and how to achieve Iconic performance.
As an added bonus, we end with a discussion between the hosts on the major issues we feel businesses are having to cope with now, and for the rest of the year. Topics include Diversity, the Pandemic, the Chip Shortage, Inflation, and the Supply Chain crisis.