Mar 24 2025 22 mins
The payment processing landscape is transforming dramatically, and nowhere is this more evident than in the changing relationship between processors, ISOs, and merchants. In this revealing conversation with the leadership team from Paisley, we dive deep into the future of payment processing and how innovation is reshaping the industry.
Remember when Card Connect was acquired by First Data, and later when Fiserv stepped in? According to our guests, this marked a pivotal moment when service quality plummeted for many ISOs. "It used to take a couple of hours same day to resolve issues. Now it takes four, five, six days," explains one Paisley executive, highlighting the catalyst for their entrepreneurial journey.
The team presents a fascinating metaphor that perfectly captures today's payment ecosystem: Paisley operates as a "nimble speedboat," able to quickly implement cutting-edge technologies and solutions. Fiserv and similar companies function as "big yachts" – dominant but slow to maneuver. And Visa? They're simply "the water" – the fundamental infrastructure without which nobody moves.
What sets Payzli apart is their innovative approach to merchant services. They've developed AI-powered solutions for review generation, chargeback mitigation, and streamlined operations. Their point-of-sale system engages customers through push notifications, collects feedback through simple questions, and uses AI to generate authentic reviews that merchants can push to Google – just one example of how they're transcending traditional payment processing.
The conversation takes a particularly interesting turn when discussing risk management and merchant communications. In an industry where funds can be held for weeks without explanation, Payzli emphasizes white-glove service and open communication channels, especially during sensitive situations like underwriting or risk holds.
Whether you're a payment professional, ISO owner, or merchant looking for innovative solutions, this episode offers valuable insights into how the industry is evolving and how companies like Paisley are carving out their place in a consolidating market. Discover why the future belongs not to the largest players, but to those who can adapt quickly while maintaining strong partner relationships.
Ready to learn more about Paisley's innovative approach to payment processing? Visit payzli.com or email [email protected] to connect with their team.
Visit Payzli online at payzli.com or email [email protected] to learn more about their partner-centric payment processing solutions.
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**Matters discussed are all opinions and do not constitute legal advice. All events or likeness to real people and events is a coincidence.**
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A payments podcast of Global Legal Law Firm