84: Managing an Unexpected Tech Crisis as a Small Business Owner


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Jan 13 2025 15 mins   2

You won't believe this tech drama! – from launch day excitement to Google flagging the Kindergarten Ready website as dangerous. Heather takes you behind the scenes of a real-time tech crisis that struck during the membership launch (one of the biggest of the year) of Kindergarten Ready Club. She shares how her website was unexpectedly flagged for phishing, detailing the disruption it caused to her operations and the steps she took to troubleshoot, including involving tech support and communicating with her audience. Tune in to hear all the details of how she is dealing with the issue and what her plan is going forward. Also, be sure to tune in next week for part 2 – an update after this crisis is solved!


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Key Takeaways:

  • (02:25) Launch day tech crisis
  • (05:30) Why Google views the website as a threat
  • (07:20) Communicating with email subscribers
  • (10:25) Staying calm amidst chaos
  • (13:30) Webinar success; building confidence in yourself



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