Dec 03 2024 49 mins 1
Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences.
Chapters:
00:03:36 - From New York hustle to Denver vibes
00:04:17 - Early career tales: Boston Market and Hallmark
00:06:15 - Lessons in evolution at Hallmark
00:08:17 - A journey into tech: Sam's path to digital CS
00:13:25 - What is digital CS, and why does it matter?
00:17:30 - Digital program managers vs. product managers
00:22:31 - Office hours: Scaling human connection
00:28:24 - Building automations to enhance customer success
00:33:38 - Merging digital and human touchpoints
00:38:57 - Digital success hubs inspire a vision
00:41:40 - LinkedIn, meetups, and learning from AI pioneers
00:44:38 - Connect and continue the conversation with Sam
Enjoy! I know I sure did…
Samantha's Linkedin: https://www.linkedin.com/in/samanthaedavid/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
