Fraud Technology Podcast

In this podcast episode, Chris Danese, a fraud prevention expert, reflects on the shift from instinctive, face-to-face fraud detection in law enforcement to data-driven strategies in a call center environment. The discussion covers the evolution of "bust-out" fraud, where consumers exploit full credit lines, and how the industry has adapted over the years. The expert shares experiences in developing payment monitoring systems and the importance of staying current with new technologies, such as open banking and generative AI, to remain effective in the field. The conversation highlights the need for personalized fraud prevention strategies tailored to individual customers, moving away from broad, one-size-fits-all approaches. The episode also explores the intellectual challenge and excitement of using data to detect and combat fraud, emphasizing the shift from instinct to analytics.