Oct 21 2024 31 mins
This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking.
This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking!
Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve.
You'll also get insights from James on Nottingham's roundabouts, and Jimmy recommends the Art of Football for all of your football attire needs (and to get excellent customer service).
To find out more, contact James, Jimmy or Rob.
Or have a look at Service Economics (service-economics.com)