Dec 29 2023 30 mins
When Harry Gordon Selfridge proclaimed "the customer is always right" over a century ago, he couldn't have imagined the lively debate it would spark on our show. My co-host, Nik Dawson, and I dissect this service industry commandment with a mix of storytelling and analysis. We take you behind the scenes of customer service, where the lines between respect, boundaries, and tough love are as intricate as the inner workings of a pool filter. From business owners to the corners of retail, our experiences shed light on why setting limits is as vital as the service itself. If you've ever questioned the delicate dance of customer interactions, you'll find camaraderie and enlightenment in our candid discussion.
Dealing with thorny pricing scenarios and tricky client relations is the bread and butter of many service industries. We dive into the deep end of valuation, customer confrontation, and the art of holding your ground, all while maintaining the grace of a swan on the water's surface. Hear our personal tales of clients who've pushed boundaries and how we've navigated the murky waters of late payments and discount demands without sinking. Whether you're wrestling with your own customer relations or simply crave an insider look at the service industry's dynamics, join us, Seth Mills and Nik Dawson, for an episode that's as refreshing as a plunge into a cool, clear pool.