The #1 Mistake Healthcare Leaders Make—And How to Fix It with Lance Gross


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Mar 04 2025 46 mins  

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What if the secret to patient satisfaction isn’t just about the patients but about your team?

In this episode, we dive into the critical shift from patient focused care to team-centered leadership and how it directly impacts retention, growth, and business success.

  • How team happiness leads to better patient outcomes
  • Why word-of-mouth recruitment is your biggest asset
  • The importance of continuing education & leadership training
  • Overcoming the challenge of transitioning from provider to leader
  • Building a team that stays loyal by fostering local roots

If you’re a clinic owner, healthcare leader, or provider looking to scale your practice while keeping your team engaged and motivated, this episode is for you!

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