Jul 22 2024 30 mins
In this episode of ACP, we are joined by Phil Smith and Steve Mew from Nopaque. They dive deep into their journey through cloud computing, the inception of Nopaque, and how they're tackling challenges in telecommunication testing with innovative tools. They discuss the significance of IVR mapping, integration of AI, and the future of proactive customer experience testing. Tune in to hear about their unique approaches, challenges they've overcome, and their vision for the future.
00:00 Introduction and Guest Welcome
01:07 Phil's Journey to Nopaque
05:33 Steve's Career Path
09:35 The Birth of Nopaque
12:40 Nopaque's Unique Offering
15:45 IVR Mapping and Challenges
20:34 AI Integration and Future Plans
28:12 Closing Remarks and Future Episodes
Find out more about CloudInteract at cloudinteract.io.