Talk About Digital Podcast

In this episode of the Talk About Digital Podcast, host Mark A Preston, Customer Growth Coach & Speaker, explores the powerful role of customer psychology in driving business growth. Many small business owners focus solely on sales techniques, but Mark takes a different approach—revealing how understanding what truly motivates your customers can help you build a loyal customer base and attract new clients. This episode breaks down complex psychological concepts into practical steps that any small business can apply to deepen customer relationships and drive repeat business.

Why Listen?

Mark discusses how every choice your customers make, from choosing your business to returning as repeat clients, is influenced by deeper motivations and emotions. By understanding these psychological drivers, you can create a business environment that feels natural, trustworthy, and aligned with what your customers truly want.

Key Takeaways for Small Business Owners:

• Recognise Core Customer Needs: Mark outlines the three key things customers look for in a business—solutions, trust, and positive experiences. By focusing on these essentials, you’ll be better equipped to meet your customers’ expectations and earn their loyalty.
• Leverage Emotions in Decision-Making: Discover how emotions impact buying decisions and how creating a positive emotional experience can set you apart. Mark explains why a friendly greeting, a welcoming space, or a clear message on your website can build customer confidence and make them feel valued.
• Listen and Anticipate Needs: By listening to customer feedback and observing patterns, you’ll uncover valuable insights into what matters most to your clients. Mark shares tips on how to use these insights to anticipate questions, concerns, and desires, creating a business experience that feels personalised and attentive.

What Will You Gain by Listening?

By tuning in, you’ll learn how to align your business practices with the psychological needs of your customers, making it easier to attract and retain clients. Mark’s straightforward advice will show you how to create memorable customer interactions that encourage repeat visits and referrals, ultimately driving sustainable growth.

TAD Takeaway: Mark’s exercise for this episode encourages you to list the top three qualities your customers value most—like reliability, friendliness, or clear communication—and assess how well your business reflects these values. This quick self-check will help you identify small changes that can make a big impact on customer satisfaction and loyalty.

If you’re ready to connect with your customers on a deeper level and build a business they love, this episode is a must-listen!

Connect with the Host - Mark A Preston:

Website: https://www.markapreston.com/
LinkedIn: https://www.linkedin.com/in/markprestonseo/
X: https://x.com/MarkPreston1969
Mark's Latest Book: Customer Growth Unlocked

This podcast is produced by Voice It Podcast Agency
https://voiceitpodcastagency.co.uk