Aug 08 2024 24 mins
Ever wondered how startups can access top-tier leadership without bringing on full-time executives? Brian Levine, joins me to share his journey and unpacks the innovative concept of fractional leadership in customer support.
Brian has been in tech support, in one capacity or another, for 15 years. He's been VP of Support at GitHub and Head of Support at Plaid, among others. These days he's the co-founder of Yetto, a help desk for modern support teams. Brian lives in Rome and drinks far too much coffee.
From his experiences at those industry giants like GitHub and Plaid to founding his own help desk company, Brian reveals how part-time expert guidance can be a game-changer for startups. Discover how companies can skillfully manage transitions and foster a robust support culture with the expertise of seasoned leaders even when they're not ready for a full-time role.
Curious about the impact of fractional leadership on early-stage companies? We tackle strategies for startups lacking a dedicated support head, where initial consulting can highlight system gaps and pave the way for longer-term partnerships. Brian discusses how identifying potential failures in support processes can compel businesses to seek further expert involvement, ultimately helping them scale successfully. Whether you're exploring support leadership careers or intrigued by the challenges and triumphs of being a founder in this space, this episode is packed with insights that promise both inspiration and actionable advice for navigating the dynamic world of customer support.