Jan 02 2024 23 mins
In this Cloud Chat episode, Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue Cloud Chat, a short, sharp take on emerging technology and the implications for the future of retail.
They discuss:
- The year ahead: the yin and yang of the economy, technology and how companies – and shoppers -- are responding, and will
- How slow some companies have been to respond to personalization.
- The urgency to test generative AI and its power to enhance customer experience, and company efficiency
- The need to stop silo-ing e-commerce from the rest of organizations
- Best-of-breed technologies, and what’s to come
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