Jan 18 2024 30 mins
In this episode, Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of Walgreens Boots Alliance, and President of Walgreens about the future of health care retailing.
They discuss:
- The generational opportunities in health care (from food to pharmacy)
- How younger people are much more proactive in taking care of their health, and how longevity means opportunity to support older people with solutions for a continued healthy life
- The power of the pharmacist and the importance of maintaining personal relationships with customers
- How technology creates great opportunity for personalization with shared data to deliver specific one-to-one solutions
- The power of physical retail that is simplified, edited and organized by solutions
- Early “green shoots” of integrated health care, but with much more opportunity still to come to build “a magic box”
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