Feb 22 2022 25 mins
Joining TNC’s podcast host, CTO Craig Northveth, to share her expertise is TNC’s Principal Consultant, Clare Tyndall.
In this episode Craig and Clare discuss TNC’s 4 key considerations for your CX strategy. This subject is topical now because customer expectations are changing, and legacy technology has serious limitations in our digital world.
There are several lenses through which to approach a successful CX strategy and our discussion focuses on the following:
Customer Lens
- Acceptance of digital channels
- Changing demographic
- Acquisition and retention opportunities
- Omnichannel
Operational Lens
- Hybrid working
- Cost challenge
- Agent experience
Technology Lens
- Legacy lifecycle
- Supplier landscape
- Rise of AI
Commercial Lens
- Business case complexity
If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.
https://www.networkcollective.co.uk/
https://www.linkedin.com/company/the-network-collective
Email: [email protected]
Music by
Riptide by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4288-riptide
License: http://creativecommons.org/licenses/by/4.0/