May 15 2024 30 mins
Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if we told you that one of the world’s greatest service cultures can be found at a deli in Ann Arbor, Michigan?
Zingerman’s Delicatessen opened its doors in 1982. Now, over 40 years later, the company operates 10 different specialty businesses, all working toward the goal of making the shopping and eating experience more memorable than ever. But Zingerman’s is more than a deli or bakery or candy manufactory—it’s a community rooted in a culture of service that elevates the customer AND employee experience.
So how do you enable your frontline team to run a profitable business while delivering world-class customer service?ITK host JD Dillon finds out from Timo Anderson, Trainer at ZingTrain who shares how training, recognition and measurement come together to foster a service culture that brings customers back while driving business results.
- Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.
- Learn more about Zingerman’s culture of service: https://www.zingtrain.com/blog/building-a-culture-of-great-service
- Get more info on ZingTrain: https://www.zingtrain.com/
- Download Axonify’s Employee Engagement Playbook: http://axonify.com/playbook
- Subscribe for ITK updates and show announcements at axonify.com/itk.
- Get a copy of JD’s book - The Modern Learning Ecosystem - at jdwroteabook.com.
For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.