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A recent E-mail from Lauri Tuulberg of Estonia produced the subject of this Podcast. His question was intriguing to me in that it asks for guidance to often-faced issues. And even though the subject is quality program implementation problems, it’s clear that the same dynamics are at play in any new project – be it a sales campaign or the introduction of a new enterprise

Defining certain words in the “Wonderful World of Quality Management” can be a daunting task. In this Podcast, I’ve tried to define several terms we often use, but may not have taken the time to consider in depth. The story behind this program came from a recent E-mail, and I hope it answers the listener’s concerns! To listen to the program, click on the tit

This is a live demonstration, presented on October 20, at the ASQ Quality Audit Division Conference in Reno, Nevada. The podcast itself is a basic overview of podcasting and how it’s done. We’ve tried to keep it short, and don’t expect anything earth shaking, as we’re simply introducing the world of Podcasting to the attendees. To listen to the program, simp

The science and art of Prevention is too often ineffective, leaving us to work on seemingly endless projects, designed to fix unnecessary mistakes and oversights. It should work the first time, especially in today’s highly competitive marketplace. This program asks each of us to examine our daily activities to determine if we’re really working smart, or simply trying to

The life and career contributions of Rod Munro are available for your review in this month’s edition of Quality Magazine (www.qualitymag.com). As you listen to Rod’s common sense approach to Six Sigma, remember that he speaks from extensive experience. What’s more, he stands shoulders above most of his contemporaries in that he applies common sense and a strong

Dennis Arter is internationally recognized as a true ground breaker and instructional expert in the field of internal auditing. It was my good fortune to find time to speak with him during the last day of the American Society for Quality’s 60th Annual World Quality Conference. Here’s hoping that you enjoy the program as much as I enjoyed the opportunity to record our ti

Perhaps this Podcast includes too many definitions, if only because each defined word might well be the subject of its own program. Perhaps. Instead, here’s hoping that these words find unique definitions within your organization, if only because, regardless of any supplied definitions, it’s in their use that greatness is discovered. To listen to the program, just click

The world of quality tools took a giant step with the invention of the microprocessor and all that’s followed in its wake. Many have tamed the beast of document control through basic on-line management of all their documents and records. Still others have computerized all their testing and reports for later analysis by an informed and more aware top management group. It’

Here’s an excerpt from a recent E-mail that inspired this Podcast: Basically Project Management is the skills, tools and management processes that are required to undertake a project successfully. If we expand on this: Skills – specialist knowledge, skills and experience are required to reduce the level of risk that a project has – these are used to increase the

It’s with a nod to Hans Zeyer in Bavaria that I follow recent programs regarding ISO 9001 with an examination of processes and controls. A loyal listener, Hans commented at the website that he was interested in the subject. So, in the interest of customer satisfaction, and after a great week of process-based auditing this Podcast turns out to be not only relevant, but timely