Service Drive Revolution with Chris Collins

May 06 2024 33
Service Drive Revolution with Chris Collins Podcast artwork

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

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Service Drive Revolution Announcement

May 06 2024

The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

Apr 29 2024 30 mins  
In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-worl

Q & A | Making Service Contracts Easy

Apr 26 2024 5 mins  
In this episode of Service Drive Revolution Drive By, Chris Collins tackles the question of how to efficiently navigate service contracts in a Dealership Service Department. Discover strategies for streamlining the claims process, increasing Advisor and Technician efficiency, and minimizing the time spent on hold with warranty companies. Learn how dedicating an administrator to han

How to Build a Top Dog Service Team in Your Dealership | SDR #290

Apr 22 2024 31 mins  
In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who are

Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!

Apr 19 2024 19 mins  
You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answer

Unreasonable Hospitality with Will Guidara | SDR #289

Apr 15 2024 33 mins  
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principle

Q & A | From The Express Service Advisor To The Main Shop

Apr 12 2024 6 mins  
In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the t

Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288

Apr 08 2024 34 mins  
In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses

Q & A | How Parts Managers Can Drive Service Sales and Boost Profits

Apr 05 2024 6 mins  
In this week's Drive By episode of Service Drive Revolution, Chris Collins tackles a question from Travis, a Parts Manager at a Korean dealership in Canada. Travis asks how he can help drive parts sales and boost production in the Service Department, recognizing that the success of the Service Department is tied to his own success. Chris offers brand specific advice for Korean deal

How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287

Apr 01 2024 33 mins  
In this episode of Service Drive Revolution, Chris Collins and Christian tackle the silent killer plaguing Service Departments: comebacks. Chris shares proven strategies to create a comeback free culture, starting with the hiring process and emphasizing accountability. By tracking comebacks, addressing them urgently, and using a scoring system, you can eliminate comebacks and boost