Hotel Tech Insider

In this episode of Hotel Tech Insider, we sit down with Matt Shanley, the Director of Revenue and Operations at The Neighborhood Hotel. Matt shares his unique journey from software consulting to revolutionizing the hospitality industry by merging the best aspects of hotels and Airbnbs. Discover how The Neighborhood Hotel leverages cutting-edge technology to enhance guest experience

CIC Hospitality leverages cutting-edge technology to enhance guest experiences and streamline operations across its 30 hotels in Scandinavia.Key Points:Hologram Receptionists: CIC uses hologram technology to project live receptionists from a central studio in Oslo, serving multiple hotels simultaneously. This innovation reduces wait times and enhances guest interactionAI and Automa

In this episode, we interview Dominik Klein, Managing Director of McDreams Hotels, a budget hotel brand in Germany. Klein discusses how technology has transformed their guest experience, including implementing an open API-based PMS system, cashless payments, and digital guest journeys. He highlights the use of AI, specifically an AI assistant named Lisa, to handle guest inquiries e

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Dina Belon, the president of Staypineapple, a boutique hotel chain with a unique approach to hospitality. Dina shared her journey in the industry, starting from design and architecture to her current role as president of Staypineapple.Dina highlighted the importance of technology in enhancing guest experien

In this episode of Hotel Tech Insider, we had the pleasure of hosting Bridget Tran, the CMO of Method, a vertically integrated real estate management, development, and design company rooted in hospitality. Bridget shared her extensive experience in the hotel industry, having held key roles at major hotel groups like IHG, Taj Hotels, Dream Hotel Group, Nobu, and Club Porters Hotels.

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Fred Brown, the Vice President of Operations at the Hansji Corporation. Fred shared his incredible journey in the hospitality industry, starting from a weekend night auditor to becoming the VP of Operations and Technology at his company. His growth mindset and learn-as-you-go attitude have been instrumental

Outsite CTO, Stijn Beauprez shares insights on leveraging in-house tech to enhance guest experiences and operational efficiency.Key Points:In-House Development: Outsite built its own booking engine, mobile app, and integrates with Cloudbeds PMS. This approach ensures a seamless brand experience and tailored features like multi-destination trip planning.Guest Experience: The mobile

Koncept Hotels, led by Martin Stockburger, exemplifies a sustainable, tech-savvy model in the hospitality industry, challenging traditional norms.Key Points:Digital & Sustainable Focus: Koncept Hotels integrates digital solutions to streamline operations, enabling sustainable practices.Localized Experience: Unlike uniform global brands, each property reflects local culture and

b'mine Hotels, led by CEO Matthias Beinlich, is leveraging technology to enhance operational efficiency and guest experience in a competitive market.Key Points:Unique Selling Point: b'mine Hotels in Düsseldorf and Frankfurt feature car lift integrations, allowing guests to park their cars directly outside their rooms via an elevator system. This innovation targets business travele

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Sven Ephithite, the head of hotel systems at Strawberry, one of the largest hotel companies in Scandinavia. With over 240 hotels and nearly 17,000 employees, Sven shared his expertise on hotel technology and the ongoing systems migrations within his organization. Sven discussed the challenges of integrating