Don't Assume a Quiet Customer is a Happy Customer
Oct 19 2018
19 mins
When analyzing why your customers churn, do you consider how long it’s been since you last spoke with them? Whether you offer SaaS, services, or something else, a long stretch of silence from a customer is often an indicator that your relationship is not as strong as it could be. In this episode, Nicole and Jon explore why it’s essential to constantly be talking to your custome