Dollars to Donuts

In this episode of Dollars to Donuts I catch up with Leanne Waldal, five years after she first appeared on the podcast. She’s now a Principal in User Experience at ADP. A couple of years ago, I realized I know things. We all know things, but sometimes we go through life thinking there’s always something more for us to know, or we don’t know as much as others. A co

For this episode of Dollars to Donuts I had a wonderful conversation with Celeste Ridlen, the Head of Research at Robinhood This is a fundamental leadership-y thing where no two people are going to do that same leadership role the same way. You’re never going to do them the same way as somebody else. And that’s actually a really good thing because the situation may cal

In this episode of Dollars to Donuts Carol Rossi returns to update us on the last 9 years. She’s now a consultant who focuses on user research leadership. I’m happy making the contributions that I’m making, even though it’s hard to directly measure impact. I’m hearing from people that they’re finding value from the work that we’re doing tog

In this episode of Dollars to Donuts I welcome Gregg Bernstein back for a follow-up episode. He’s now Director of User Research at Hearst Magazines. The thing that I always come back to is that there is no one way to do research. And I also think there’s no one way to do research leadership. So often when I post a video or write something, it’s a knee-jerk reactio

This episode of Dollars to Donuts features my interview with Mani Pande, Director and Head of Research at Cisco Meraki. We used to do these immersion events where we would bring everybody who worked on, who was our stakeholder, to come and listen and talk to our customers. And we would do these focus groups, they were like a whole day event. There were folks from marketing and ops

This episode of Dollars to Donuts features my interview with Vanessa Whatley, UX Director – Research & Documentation at Twilio. For many years, I had anxiety and regret around not starting my career in the field that I’m in sooner because I felt very very lost stumbling through all of the different fields and roles, and only in hindsight do the dots connect. I’m

This episode of Dollars to Donuts features my interview with Nizar Saqqar, the Head of User Research at Snowflake. For a domain that takes a lot of pride and empathy and how we can represent the end user, there’s a component that sometimes gets overshadowed, which is the empathy with cross-functional partners. With every domain, product design, research, there’s people

This episode of Dollars to Donuts features a return visit from Noam Segal, now a Senior Research Manager at Upwork. AI will help us see opportunities for research that we haven’t seen. It will help us settle a bunch of debates that maybe we’ve struggled to settle before. It will help us to connect with more users, more customers, more clients, whatever you call them, fr

Today we’ve got a quick program note about new episodes of Dollars to Donuts, an announcement about my new book, and an interview with Steve Portigal. Show Links Interviewing Users (2nd Edition) Steve on The Rosenfeld Review Podcast “How-to with John Wilson” on HBO Introduction Steve Portigal: Hi, everyone, it’s Steve Portigal. The podcast has been sitting quietly f

This episode of Dollars to Donuts features my interview with Danielle Smith, the Senior Director of Experience Research & Accessibility at Express Scripts. Something that I’ve really changed the way I thought about since I’ve been at Express Scripts — we are in the healthcare ecosystem. So the experiences we deliver, if they are not of quality, they do have s