Breaking the Silence: Why QSs Need to Pick Up the Phone with Keith Kelliher (EP 208)


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Mar 09 2025 53 mins   2

Today, Paul's guest is Keith Kelliher, Chartered Quantity Surveyor, Accredited Adjudicator, Arbitrator, Mediator, and Expert Witness at Kelliher and Associates. With a career steeped in construction disputes and conflict resolution, Keith joins us to share his unique perspective on improving communication and collaboration in the industry.

🔹 The Adversarial Nature of Construction:
Keith shares his reflections on why the industry remains so adversarial and its toll on businesses and individuals. Learn practical steps to foster a more collaborative culture.

🔹 Lessons from 2024’s Adjudications:
Hear about standout cases from 2024 and the recurring mistakes that lead to disputes. Keith provides actionable advice on how to avoid them and highlights the critical role of communication.

🔹 Expanding the Role of the QS:
Keith challenges traditional perceptions of Quantity Surveyors as cost-cutting enforcers. Discover how QSs can evolve into proactive collaborators, driving harmony rather than conflict.

🔹 Over-Reliance on Emails and Fear of Talking:
Keith discusses the growing problem of email dependence and its impact on relationships. Learn how QSs can regain interpersonal skills and build stronger connections through direct communication.

🎙️ Don’t miss this thought-provoking episode packed with insights to improve communication, foster collaboration, and redefine the role of the QS in construction.

📩 Have a question for Paul? Email [email protected] to have it answered in an upcoming episode!

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