Our Digital Nation

Oct 18 2022
Our Digital Nation Podcast artwork

Our Digital Nation is a Salesforce podcast, created to share stories about the many inspiring, cutting-edge projects happening right now across the public sector.Hear from industry experts, technology leaders, and folks on “the front lines” as they reflect on how they're leveraging technology to modernize government service. Download past episodes or subscribe to future episodes of Our Digital Nation for free.

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S02E03: Equity-Centered Digital Transformation: Part 3

Oct 18 2022 37 mins  
This week's guest is Jaya Kathuria, Chief, New Services & Systems Development, Bureau of Consular Affairs, U.S. Department of State.The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequit

S02E02: Equity-Centered Digital Transformation: Part 2

Oct 18 2022 34 mins  
This week's guest is Katie Cook, Senior Director, Sales Strategy, Salesforce.The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought lea

S02E01: Equity-Centered Digital Transformation: Part 1

Oct 18 2022 26 mins  
This week's guest is Kenneth M. Bailey, CEO of ASB Solutions, LLC. The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and

S01E17: A real-life fable -- LA Metro shows us how to adapt to change

May 02 2019 18 mins  
Los Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment. Robin O’Hara, Executive Officer of the regional transit card, joins us to talk about the strategy behind this work and the opportunities it is unlocking.

S01E16: A Sit Down with a True Industry Visionary

May 01 2019 23 mins  
Cary, NC is located just outside of Raleigh-Durham. And the local government has embarked on a number of use cases that sound like something right out of the Jetson’s. CIO turned CMO Nicole Raimundo gives us the inside scoop.

S01E14b: Have you ever Tweeted @sfbart?

Dec 28 2018 16 mins  
Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an exampl

S01E15: The Big Picture Around the Wild West’s (Government!) Startup

May 01 2019 20 mins  
The Arizona Strategic Enterprise Technology Group (ASET), a think-tank style office within the Arizona Department of Administrative Technology. Doug Lange, Chief Strategy Officer, and Jennifer Quintero,IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission st

S01E14a: Have you ever Tweeted @sfbart?

Dec 28 2018 18 mins  
Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an examp

S01E13: How enterprise organizations will reach tomorrow's customer

Dec 28 2018 24 mins  
Peter Schwartz — Salesforce's Chief Future Officer and innovator, author, and co-founder of the Global Business Network — joins us to discuss the future of customer experience and its resulting impact on transit agencies like BART, as well as what it means for government as a whole.

S01E12: DC OUC is a Trailblazer - Part III

Sep 29 2018 19 mins  
We're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud.