The England Logistics Podcast Network

May 26 2022 7
The England Logistics Podcast Network artwork

In a constantly changing industry, it’s key to have a resource that you can rely on for the latest updates and best practices. That’s where The England Logistics Podcast Network can help. Our team discusses a variety of industry topics from new mandates to customer service tips. By sharing our experience on these topics, England Logistics hopes to unify logistics providers and keep things running smoothly.Each episode on The England Logistics Podcast Network offers a brief discussion between experienced professionals on the England Logistics team. These discussions share tips that will allow you to take your business to the next level.

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Ep 27 | FTL vs. LTL: What's the Difference?

May 26 2022 17 mins  
"In 5 years, it'll be a 15 billion dollar industry."Learn about the differences between LTL and FTL, and peek behind the curtain of the LTL cold-chain process in this podcast with experts Chad and Andrew.

Ep 26 | Customer Experience: Why the Customer Experience Matters Most

Feb 08 2021 12 mins  
“We really feel that empowering our employees to do the right thing for the customer is critical. That’s what sets us apart from our competition.”Hear from the mouths of our leadership why the customer experience is the end and beginning of the selling process for England Logistics in this conclusive episode.

Ep 25 | Customer Experience Consistency & Dependability Pt. 2

Feb 08 2021 21 mins  
“Consistency shows in relationships. You’ll have freight. You have quality interactions with your customers.”By keeping themselves, and their customers accountable, Daniel and Austin have left a legacy of success. Learn how facilitate a relationship of accountability in our latest podcast.

Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service

Feb 08 2021 18 mins  
“When there is give and take as a partnership, it helps us grow business with each customer.”Ingenuity has a vital role in the customer experience, and is often the differentiator between the good providers of customer service, and exceptional providers.Get to know how two individuals, Jordan and Jason, are finding new ways to be inventive in our latest podcast.

Ep 23 | Customer Experience Trust & Strategic Partner Relationships

Feb 08 2021 13 mins  
“A lot of people say they’re gonna work hard. A lot of people say they’ll develop a book of business… but it’s doing what you say you are going to do that gets your customers to like you so much.”How can your business grow by the referrals of your customers alone? Listen to Angela and Lance explain in our latest podcast.

Ep 22 | Customer Experience Quality Processes

Feb 08 2021 16 mins  
“When quality and processes come together, we can create the ideal experience for each customer.”Tailoring the customer experience to each customer may seem overwhelming, but Mark and TJ insist that it’s possible. Learn how in our latest podcast.

Ep 21 | Customer Experience Consistency & Dependability Pt 1

Feb 04 2021 16 mins  
“Consistency and dependability are the foundations of trust… and you need to be someone they trust.”What happens when trust is, and isn’t, a factor in the customer experience? Tune-in to our latest podcast to hear the sage advice of two industry experts, Wes and Casey, on cultivating trust in a customer relationship.

Ep 20 | Thriving: Establishing a Resilient Culture pt. 3 (Defining a Successful Culture, Empathy as Defining Trait)

Aug 20 2020 19 mins  
Ultimately, the elements of a successful culture can be broken down into a handful of defining attributes. Which attributes are highlighted is the decision of each company, but a universal essential is empathy. Tune-in to our final episode to discover what happens when a group of caring people all pitch-in.

Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture)

Aug 17 2020 20 mins  
Culture is certainly the product of deliberate effort, but the behavior of an organization's leaders can be far more impactful than raffles or lunches. The roundtables discusses just how far-reaching the effects of emulation can be.

Ep 18 | Thriving: Establishing a Resilient Culture pt. 1 (Demands on the Corporate World, Remote Work, Changing Market)

Aug 11 2020 20 mins  
The demands on the corporate world have been heavy: Extensive safety precautions, a historic leap to remote work, and an ever-changing market have demanded the priorities of most companies. In this flurry of unprecedented conditions, culture may easily be neglected as important, but not essential. Listen to a roundtable of industry leaders discuss what happens when culture is consi