The Scott Townsend Show

A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies implement this powerful tool. • Net Promoter Score revolves around one question about customers' likelihood to recommend • Various companies

Career setbacks happen to everyone, but how you respond to them determines your professional trajectory and future opportunities. • The "tube top" comment highlights the importance of getting honest feedback after a rejection • One word in an interview (describing a workplace as "hostile") can sink your chances if the interviewer takes issue with it • Remember interviews are

Understanding how to navigate rejection in your career is vital for long-term success and personal growth. Emphasizing resilience, this episode explores effective strategies for responding to disappointment and staying prepared for future opportunities. • Discusses initial feelings of disappointment after not being promoted • Highlights the importance of preparing emotionally f

Video that Ben mentioned https://x.com/WarPath2pt0/status/1887864859515121904 In today’s rapidly shifting workplace, how do you navigate career advancement while balancing merit-based promotions with diversity, equity, and inclusion (DEI) initiatives? In this episode of The Scott Townsend Show, I sit down with Executive Producer Ben Townsend to unpack the evolving dynamics of pro

Picture this: it's Valentine's Day 1997, you've just snagged a speeding ticket, run into your youth group while watching Titanic, and the film's tragic ending is the cherry on top of your misadventure sundae. Join us as Jay Webster, the witty author of "You Don't Have to Read This," brings his comical calamity to life on The Scott Townsend Show. We unravel the societal pressures an

This episode emphasizes the transformational power of intentional outreach and empathy in supporting those facing difficult times. Through personal anecdotes and practical advice, we explore ways to foster meaningful connections while dismantling the stigma against asking for help. • The impact of consistent check-ins on emotional well-being • Empathy as a driving force in prov

Retail theft is costing businesses billions, but locking up merchandise alienates customers and reduces sales. Solutions exist, and finding a balance between security and customer satisfaction is crucial for retailers. • Retail theft costs nearly $94.5 billion annually • 60% of shoppers encounter locked merchandise regularly • 27% of customers abandon purchases due to locked

Ever had a package disappear from your doorstep? It happened to me, which got me thinking about how we handle neighborly etiquette in today’s tech-driven world. With delivery drivers often skipping the doorbell, it’s easy to miss when a package arrives. I share a story about a mix-up with a package pickup and a simple solution: using the Ring camera’s recording feature to com

The episode explores an unexpected encounter with a stranger asking for fuel on a bitterly cold morning, prompting thoughts on kindness, trust, and decision-making. The story raises questions about empathy and the balance between safety and generosity in our interactions with others. • A 5:30 AM encounter in a deserted parking lot • Meeting a scruffy man with a gas can seeking

Erik Rostad joins us once again for his third annual appearance on the Scott Townsend Show, bringing fresh insights from his impressive reading project. Since 2017, Erik has been on a mission to read 52 books a year, but his journey has grown to encompass nearly 200 authors, exploring timeless works that have shaped literature and thought. He shares his passion for epic texts like