The Hotel Experience with Kim Goodwin - Uncomfortably resting
Nov 17 2021
40 mins
Kim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more. Highlights include:💡 Why are interruptions, discrimination, and creepiness key experience issues to avoid? 💡 Why is it important for marketing and website teams to set the right customer expectations early?💡 How can te