Over the Counter

Dec 04 2019

Over the Counter Podcast artwork

Fourth-generation jeweler Kyle Bullock of Bullock’s Jewelry in Roswell, NM tells the stories behind jewelers' most inspirational and/or memorable jewelry sales. In each short episode, you'll hear a different true story about a different jeweler — some heart-warming and others heart-breaking; some that will make you laugh, and others that will teach you important lessons about the jewelry business.

Brought to you by INSTORE Podcasts — podcasts that inspire for jewelry retail professionals. Catch our full collection of podcasts at instoremag.com/podcasts.

Do you have a great story of a jewelry sale that you'd like Kyle to tell? Email him at: [email protected]

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(Season 1, Ep. 17): The 12 Days of Xmas ... the Jewelry-Store Version

Dec 04 2019 4 mins

In this special episode of Over the Counter, host Kyle Bullock grabs a guitar and presents you with his very own, jeweler-specific version of the holiday classic, "The 12 Days of Christmas".We won't spoil it for except to say that, while you won't hear about any partridges in pear trees, one part of the song remains, reassuringly, the same. (Can you guess which part?)

(Season 1, Ep. 16): Beauty From Ashes

Nov 10 2019 9 mins

For his last podcast of the season, Kyle Bullock of Over the Counter tells the story of Emma, a woman whose life was turned upside down when the man she loved and planned to marry died in a car accident.For Emma, the tragedy caused her to completely change the direction of her life. She left community college, where she was studying to become an art teacher, and moved to a differen

(Season 1, Ep. 15): Honesty Pays

Oct 11 2019 9 mins

Sometimes the jewelry customers most want, or have even dreamed about for years, simply isn't right for them. Owing to our professional expertise, many jewelers know when this is the case. But, as often as not, customers don't. Whether it's a hue that doesn't match a woman's coloring, a design too gaudy for her personality, or a gemstone too large or small for the wearer's proporti

(Season 1, Ep. 14): From Farm to Finger

Sep 05 2019 7 mins

This month in Over the Counter, Kyle Bullock has his mind on conservation.In the latest episode of his podcast, the owner of Bullock's Jewelry in Roswell, NM, tells a series of interconnected stories related to efforts big and small to make the jewelry industry more friendly to consumers, communities and the planet.These efforts range from the ultra high-profile work of the Diamond

(Season 1, Ep. 13): One Final Wish

Aug 08 2019 6 mins

In the latest episode of Over the Counter, host Kyle Bullock tells the story of one of the most memorable custom-design sales of Sandra Locken of Sarini Fine Jewellery in Vulcan, Alberta, Canada. In the heartbreaking tale, the jeweler creates a rush job for a woman dying of terminal cancer, who is holding onto life by creating jewelry memories for her family in her final days. Kyle

(Season 1, Ep. 12): A Flash of Cash

Jul 10 2019 7 mins

In this month's Over the Counter, we bring you several short stories aimed at reminding you of what is most important in life. It is so easy to go day by day, nose to the grindstone, that we lose sight of what matters.In fact, we may start to believe that work is what is most valuable — that our identity comes from work, or wealth, or from accomplishments.And the truth is, it doe

(Season 1, Ep. 11): How to Grade a Diamond Heist

Jun 20 2019 7 mins

This month, Over the Counter tells the story of one of the more poorly planned, and under-rewarding, diamond heists you'll ever hear about. Let's allow host Kyle Bullock to set up the episode: "When you sell valuable things, it's not a matter of if, but when, a criminal will try to steal something from your cases, which is why safety and preparation should always be a top priority

(Season 1, Ep. 10 Bonus): Andrea Hill Shares Survival Strategies for Jewelers Facing the Toughest Challenges

May 26 2019 5 mins

In this bonus episode of Over the Counter, Kyle Bullock talks with jewelry industry management consultant Andrea Hill on what jewelers need to do when facing challenges similar to the ones faced by the jewelry store featured in Episode 10 of the podcast.

(Season 1, Ep. 10): Against the Odds, a High School Student Fights to Keep the Family Jewelry Store Alive

May 26 2019 7 mins

"Who doesn't love a good underdog story?" asks Kyle Bullock at the start of this month's podcast. We absolutely agree. That's why we think you're going to love this particular underdog tale -- of a 17-year-old high-school student who had to take over his family's struggling jewelry store after his father died of cancer. Learn the identity of this very special jeweler, and hear his

(Season 1, Ep. 9): Ad Exec Gives the Pitch of a Lifetime

Apr 08 2019 6 mins

In this month’s throwback version of Over the Counter, you’ll hear the story of a frazzled advertising copywriter struggling to come up with a last-minute slogan for a jewelry company’s new consumer campaign.We can’t spoil more than that, but can let Kyle Bullock tease a bit more. Says Bullock: “This story is one that you’re going to want to hang on until the very, very