Customer Centric Retailing Podcast

Apr 05 2024 1

Customer Centric Retailing Podcast artwork

This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]

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From Store to Door: Revolution of Ship from Store with Nate Skiver

Apr 05 2024 55 mins

In this episode, our special guest, Nate Skiver, the founder of LPF Spend Management, delves into the intricacies of omnichannel strategies like Ship From Store, managing relationships with logistics partners, and optimizing store fulfillment and shipping strategies for fashion retail brands. Additionally, he touches on the challenges that retailers face when implementing Ship From

Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler

Nov 14 2023 40 mins

In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand within a well-established corporation. Additionally, the episode touches on the role of brick-and-mortar stores in retail and the evolving landscape of digital-first brands.Jamie Schisler has more than two decades of experience in merc

Achieving real-time inventory availability with Nick Nedev

Jun 21 2023 36 mins

This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omnichannel owners leverage this concept to effectively manage their business.How is inventory explainability defined and how do omnichannel owners use this concept to manage their business? What Key Performance Indicators (KPIs) should b

Embracing Diversity and Inclusion in Retail with Matthew Lafone

Sep 27 2022 36 mins

This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today.How can retail brands best uplift underserved communities and promote social justice? What's the key to enduring success amid times of change in retail? I

The Evolution Of Responsible Retailing With Louise du Toit

Jun 16 2022 33 mins

This episode’s special guest, Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can best minimize their impact on the environment.What does sustainability in retail mean? How many retailers can actually call themselves sustainable, and what are the roadblocks and limitations we need to consider? How can brands make consci

Building A Successful Omnichannel Program with Filipp Labkovskiy

Mar 30 2022 50 mins

This episode’s special guest, Filipp Labkovskiy, Head of E-Commerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies.- What steps can retailers take to ensure the implementation of new retail technology goes smoothly? How can retail brands best adapt to meet customers’ ever-changing

Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin

Mar 13 2022 42 mins

This episode’s special guest, Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from her experience managing the implementation of successful omnichannel retail operations.- What steps can omnichannel retailers take to prioritize a seamless customer experience? How do omnichannel initiatives affect the sales targets that

Get Answered Your Most Burning Questions About Store Fulfillment With Fred Schofield

Feb 28 2022 39 mins

This episode’s special guest, Fred Schofield, discusses the importance of aligning your eCommerce and in-store operations to create successful BOPIS and ship-from-store omnichannel initiatives.- How can retailers incentivize store associates to champion their greater omnichannel strategy? Should brands attribute online sales to local stores? How should retailers measure KPIs for

Role of Omnichannel Stores in Retail Recovery with Mark Pilkington

Feb 03 2022 47 mins

This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model of retail is evolving.- What is the role of stores in the increasingly digital landscape of retail? How can we run brick-and-mortar stores like eCommerce? What excites Mark most about the future of retail?- In this episode, we explore

Championing BOPIS Implementation with Worth Darling

Jan 27 2022 49 mins

This episode’s special guest, Worth Darling, discusses the importance of leveraging your stores and store associates to create seamless BOPIS and ship-from-store omnichannel initiatives.- How can retailers implement BOPIS & ship-from-store initiatives without risking the experience of their walk-in customers? Does BOPIS actually increase retail brands’ top-line revenue? Why