The Resident Experience Podcast

Apr 26 2024
The Resident Experience Podcast artwork

Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide. And we want to hear from you! Send us a scoop, or topic suggestion, or share a recent win, and we’ll highlight it on the show. Share with us at https://fanlist.com/residentexperiencepodcast

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Technology Integration Strategies for Modern Property Management

Apr 26 2024 23 mins  
In today's episode, join Ashley Lipp, VP of Residential Property Management at Lloyd Properties, as we chat about her journey in property management and her strategies for successful leadership and technology integration. You'll gain insights into how a simple leadership approach can enhance technology adoption and improve operations, making complex processes seamless and efficient

Strategies for Multifamily Managers to Negotiate Lease Agreements

Apr 19 2024 9 mins  
Strategies for Multifamily Managers to Negotiate Lease Agreements In today's episode, we delve into the pivotal role of negotiation within the multifamily industry, particularly focusing on managing lease renewal negotiations with residents. You'll discover why mastering the art of negotiation isn't just about clinching deals but also about enhancing your professional trajectory a

Overcoming Resistance: How to Champion Tech Change Among Your Team

Apr 12 2024 11 mins  
In today's episode, we dive into the crucial topic of implementing new technology in multifamily properties, a challenge many of us have faced. You'll learn five tips to ensure a successful multifamily technology rollout, from securing buy-in from leadership to celebrating every small win to keep your team motivated and engaged. Join us as we unpack the importance of comprehensive

Data on Digital Payment Adoption in Multifamily

Mar 29 2024 13 mins  
Data on Digital Payment Adoption in Multifamily

Property Management Cybersecurity: Boosting Protection for Multifamily Operations

Mar 22 2024 24 mins  
In today's episode, we delve into the often-overlooked realm of cybersecurity within the multifamily industry with Amir Tarighat, the founder and CEO of Agency. You'll learn about the unique challenges property management professionals face and why cybersecurity is not just an IT issue, but a crucial aspect of resident safety and company integrity. We'll uncover practical steps you

Property Management Skills That Set You Apart

Mar 08 2024 16 mins  
Transform Your Property Management Game: Skills That Set You Apart Delve into three under-the-radar, yet essential skills every property management professional needs. With the help of new co-host, Charles Buggs, we explore the importance of adaptability, emotional intelligence, and data analytics in the multifamily industry. You'll gain insights into how these skills impact daily

Rethinking Multifamily Tech: Trends, Transitions, and Transformation

Dec 22 2023 25 mins  
The use of technology and its vendors has exploded over the last 5 to 10 years in the multifamily industry. But what does the current state of venture markets mean for the industry? And how does this impact you? Join us as we chat with Brady Nolan, Chief

Futurecast: A (practical) AI revolution coming for multifamily

Aug 24 2023 26 mins  
Futurecast: A (practical) AI revolution coming for multifamily The big buzzword right now is AI [artificial intelligence]. But, what is it really? What does the future have in store for property technology and multifamily when it comes to using and implementing AI? In this episode, we speak to our resident expert, Chris Snyder, Vice President of Engineering for Zego. Join us as we

Realize Your Return On Investment from Resident Experience

Aug 02 2023 32 mins  
Multifamily constantly discusses resident experience, but what is the return on investment (ROI)? How do you drive meaningful, long-term results? In this episode, we speak with Kerry Bodine, a globally recognized customer experience expert, and international speaker, about how you can realize a return on investment from resident experience management.

When to Build Your Own Multifamily Resident Portal

Jun 25 2023 59 mins  
Not getting what you need out of your current resident portal or in the process of evaluating a new vendor? Listen to this webinar replay as Andrew Min, SVP of Strategy and Digital Initiatives at RXR, and Stephanie Gonzalez, VP of Innovation at Venterra Realty, discuss their approach with Jason Schedler, VP of Product Strategy at Zego. The panelists candidly share their experiences