AO on Air

Be inspired to transform your service operations team and deliver more. A jam-packed day with panels, a product showcase, fire-side chats, and stories from inspiring speakers. www.actieops.com

In service operations, one thing is certain – workloads fluctuate. As an operations leader, it’s your job to make the unpredictable…predictable.In this edition of AO on Air, our host Michael Cupps is joined by Elliott Tiernan, Product Director at ActiveOps to discuss the challenges operations leaders face when planning and managing service levels, and how over-servicing can b

Over 50 million people at US companies quit their job in 2022, known as the ‘Great Resignation’ or ‘Great Reshuffling’, causing high strain and risk for Ops teams in banking, insurance and healthcare. So, what can Ops managers do now as this trend is predicted to continue during 2023.In this episode of AO on Air, our host Michael Cupps is joined by Mark Alpern, President &a

How well are your operations being run? No two businesses operate in exactly the same way – with different customers, channels, technology and compliance rules across different sectors and regions. So, how can you measure your performance fairly and find benchmarking data you can trust?In this episode of AO on Air, watch Michael Cupps, Stuart Pugh and Bhavesh Vaghela from ActiveO

For every Operations leader, trying to understand how work gets done, how long it takes and how many people you need to do that work, are some of the trickiest questions you may ever need to answer.In this episode of AO on Air, we welcome Elle Bianco, an Operations specialist from CoreLogic.Elle talks about the difference ActiveOps has made on the way CoreLogic and its team use dat

Digital Transformation Associate Professor Dr. Mona Ashok joins AO on Air to delve into the emerging role of AI in Ops management, how it is used today and its future developments.Tune in to this episode for a crash course on the application of AI and Machine Learning – from professional sports to public sector and financial services – including use cases from the front, middle

Operations teams around the globe are navigating the complexities of recession planning. But where do you start? In this episode of AO on Air, we welcome Operations Management specialist, Professor Danny Samson to explore 5 key areas Ops team should focus on to get ready for tricky times ahead.Watch Professor Samson share best practice examples from Bank of America and Toyota to sh

On this episode of AO on Air, we welcome Darren Taylor to discuss the opportunities and challenges that large US Healthcare payers are dealing with during turbulent labor conditions. Watch Darren chat about the need for transparency and empathy when dealing with employee engagement, and cover key topics such as:-How to integrate a siloed organisation-Using communication strategies

In this special edition of AOTv, Spencer O' Leary discusses the growing trend of Front and Back offices finding collaboration opportunities to help lift performance and wellbeing across both operations. Be sure to catch, Spencer next week at the CRMXchange and SWPP virtual panel discussing this topic.https://ActiveOps.com

ActiveOps recently conducted a global survey to learn from operations experts how to prepare for turbulent economic times. In this episode of AO on Air, we interview Vincent Brennan. Vincent shares his key topics to focus your planning and operations on track regardless of the economic conditions. Great advice from a key banking expert.