The Service Center

Jul 12 2023

The Service Center Podcast artwork

Exploring the people and the passions found in the hospitality and services industry. The Service Center pulls back the curtain with one-on-one conversations with top industry experts and service-focused thought leaders, showcasing their rich histories, unique stories and valuable lessons from the field. Hosted by: William C. Murray, PhD

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Lesley Wong - Guest Focused Hotel Design (Part 2 of 2)

Jul 12 2023 31 mins

[Episode 30]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operation

Lesley Wong - Guest Focused Hotel Design (Part 1 of 2)

Jun 30 2023 29 mins

[Episode 29]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operation

Anne Marie Johns - Saying Yes to Opportunity (Part 2 of 2)

May 23 2023 44 mins

[Episode 28]Support The Service Center!: https://www.buzzsprout.com/1844427/supportAnne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hote

Anne Marie Johns - Saying Yes to Opportunity (Part 1 of 2)

Mar 28 2023 39 mins

[Episode 27]Support The Service Center!: https://www.buzzsprout.com/1844427/supportAnne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hote

Altaf Sovani - Labor Crisis in Hospitality (Part 2 of 2)

Mar 16 2023 37 mins

[Episode 26]Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 202

Altaf Sovani - Labor Crisis in Hospitality (Part 1 of 2)

Feb 22 2023 38 mins

[Episode 25]Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 202

Reetu Gupta - Ambassadress of Service (Part 2 of 2)

Jan 27 2023 33 mins

[Episode 24]Support The Service Center!: https://www.buzzsprout.com/1844427/supportReetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-run and operated business. Reetu has been recognized

Reetu Gupta - Ambassadress of Service (Part 1 of 2)

Jan 16 2023 31 mins

[Episode 23]Support The Service Center!: https://www.buzzsprout.com/1844427/supportReetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-run and operated business. Reetu has been recognized

Laura Hingel - The Human Side of Talent (Part 2 of 2)

Dec 23 2022 28 mins

[Episode 22]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLaura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotel

Laura Hingel - The Human Side of Talent (Part 1 of 2)

Dec 12 2022 40 mins

[Episode 21]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLaura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotel