Better Never Stops - The Virginia Mason Institute Podcast

May 25 2023 2

Better Never Stops - The Virginia Mason Institute Podcast artwork

Join us for inspiring conversations with healthcare leaders and improvement experts. Virginia Mason Institute partners with organizations and executive leadership teams to develop and adopt a patient-centered management system to dramatically improve quality, safety and efficiency – with the goal of enabling and supporting the creation and evolution of a sustainable culture of continuous improvement. We seek to help organizations dramatically elevate the patient experience, eliminate waste and sustain excellence long-term.

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4. Systematizing Equity at Virginia Mason Franciscan Health

May 25 2023 49 mins

Advancing diversity, equity and inclusion in healthcare has become a strategic imperative for all leaders in healthcare. But to make lasting progress, we can’t just treat the symptoms; we must address the underlying condition, which is systemic inequity. Learn how leaders at Virginia Mason Franciscan Health have embedded equity into their improvement methods, training, and tools.

3. Evolving Daily Management with Neha Patel

Feb 07 2023 35 mins

Leading with Daily Management is an important and foundational component of ensuring patients receive quality, timely care, while providing frontline staff the information they need to effectively manage their work. Our latest episode of Better Never Stops features Neha Patel, Senior Director in Ambulatory Care at Virginia Mason Franciscan Health and Clinical Assistant Professor at

Webinar | Executive Roundtable: Lessons from the NHS-VMI Partnership Evaluation

Dec 15 2022 61 mins

Developing a culture of continuous improvement is an imperative as healthcare organizations face unprecedented challenges and strive for sustainability. Join our executive leadership panel for this roundtable discussion and learn about crucial lessons from Warwick Business School's recently published independent study of the NHS-VMI partnership. The research reveals the effectivene

2. Lessons from SuperVax with Dana Nelson-Peterson

Nov 14 2022 56 mins

In our second episode of Better Never Stops, Virginia Mason Institute Senior Partner Melissa Lin interviews Dana Nelson-Peterson, Vice President of Nursing Operations at Virginia Mason Franciscan Health, who shares what happens when you trust a management system and improvement process to solve your toughest challenges. Dana shares her story of leading a critical part of Virginia M

1. Scaling and Spreading a Management System with Chris Stewart and Jackie Hartke

Sep 27 2022 47 mins

Chris Backous, Executive Partner of Transformation Services, interviews two of Virginia Mason Franciscan Health’s improvement experts, Chris Stewart and Jackie Hartke, as they share their experiences overcoming the challenge of supporting the spread of our management method across a newly expanded health system.

Webinar | Embedding Equity in Continuous Improvement Systems and Leadership

May 24 2022 57 mins

In this session we explore what it means to take a systems approach to healthcare equity by purposefully embedding equity concepts in improvement methods, training, and tools. We discuss practical ways to focus improvement work on the experiences of historically marginalized and underrepresented communities to support safe, culturally responsive care. We also discuss and share tool

Webinar | Fundamentals for Improving Flow in the Ambulatory Setting

Apr 11 2022 56 mins

Improving flow in the ambulatory setting can help you tackle backlogs and increase patient access, all while improving the staff and patient experience. Learn the fundamentals of improving flow including foundational principles, methods, and routines that can help you optimize the clinical environment with simple team-led improvements.

Webinar | The Role of Leadership in Addressing Burnout on the Frontline: A Systems Approach

Apr 03 2022 55 mins

Workforce burnout on the frontline is an urgent challenge that leaders must understand and directly address. It is imperative leaders understand the root cause, impact and opportunities to address workforce fatigue and burnout. Learn about the crucial role leaders have in creating a culture of respect and continuous improvement that engages team members and the strategies you can i

Webinar | Developing Modern Leaders for a New Era in Healthcare

Feb 01 2022 58 mins

This is an audio recording of our webinar originally broadcast January 27, 2022. Today’s healthcare leaders face immense challenges that require a modern mindset, skills and capabilities to address growing backlogs, financial pressures, workforce disengagement and turnover. It’s time we shift our paradigm on leadership into a new perspective focused on purpose and capability, i

Webinar | Increasing Access and Throughput with a Unified Improvement Approach

Nov 17 2021 61 mins

[US Broadcast] Challenges with access and capacity are leading to increasingly long wait times for patients and exhaustion and overwhelm for our teams. With workforce resources already stretched, running harder and faster will not work. We need better ways to improve our work to reduce the burden of work and begin making immediate and sustainable improvements to reduce wait times a