Straight Talk – an ISSA Podcast

Apr 18 2024 3
Straight Talk – an ISSA Podcast artwork

Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their businesses.

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Clearing the Air: The Holistic Truth about Improving IAQ

Apr 18 2024 34 mins  
Listen to this important podcast version of Straight Talk!, focusing on strategies to improve the air we breathe.

Why Sales Teams Must Design a ‘Buyer’s Journey’

Apr 17 2024 10 mins  
The path to purchase can take many different routes. In this podcast episode of Straight Talk!, learn what sales teams can do to make doing business with them easier on the customer.

Under Siege: Ant Invasions and Costly Consequences

Apr 15 2024 11 mins  
All you need to know about ants that get into homes and offices and then wreak havoc that can be expensive to repair.

Inside the RIA in 2024: Industry Exclusive with Ben Looper

Apr 12 2024 8 mins  
Ben Looper is the president of the Restoration Industry Association (RIA). In this episode of Straight Talk!, he describes the state of the industry with the RIA right now and what he sees in the near future and beyond. From an uptick in certification to the IICRC partnership and even bringing in younger professionals to the industry, Looper has a vision that will help the RIA cont

Breaking Barriers: How the Legal Eagle of RIA Sees Challenges and Solutions to Restoration Pricing

Apr 12 2024 9 mins  
Ed Cross is an attorney who works closely with the Restoration Industry Association (RIA) and has been diligent with working as a mediator between restoration contractors and the insurance industry. With a focus on customized pricing and overcoming the challenges of restoration pricing software, Cross has been able to bring to the table the constituents that can make a difference w

CleanCheck: The BSC’s Secret to Compliance, Safety, and Employee Retention

Apr 11 2024 15 mins  
In this episode of Straight Talk!, Jerred Attanasio, the director of building service contractors at Spartan Chemical Company, tells us how you can level up your training efforts with CleanCheck in your company.

Game-Changer Alert: IICRC Introduces Global Business Insurance Program for Certified Firms

Apr 09 2024 12 mins  
This special episode is from our guest program, "Unscripted".In this episode of Unscripted, Jeff Cross, media director for ISSA/Cleanfax, interviews The Helios Group's Joseph Hoffman and Leon Walker-Metts to spotlight the benefits of this program and how easy it is for Certified Firms to take advantage of it.The Institute of Inspection, Cleaning, and Restoration Cert

The Culture Code: Cracking the Formula for Business Success

Mar 22 2024 11 mins  
A positive company culture fosters a sense of belonging and purpose among employees, leading to higher levels of engagement and job satisfaction. When employees feel valued and connected to their workplace culture, they are more likely to stay with the company for the long term.Chuck Violand is the founder of Violand Management Associates and has authored a book entitled "Forg

5 Essential SOPs for Cleaning Businesses: Boost Your Success & Growth

Mar 21 2024 19 mins  
Standard Operating Procedures. SOPs. It's a simple concept, yet many companies are missing out and by not taking care of the basics in business means losing out on success and growth. In this episode of Straight Talk!, Dean Mercado, the CEO of Online Marketing Muscle, digs into his favorite top five SOPs that every cleaning company should embrace. And don't miss his "

IICRC Standards: The Backbone of Progress and Compliance for Cleaning and Restoration

Mar 20 2024 15 mins  
This special episode is from our guest program, "Unscripted".In this inaugural episode of Unscripted, Jeff Cross, media director for Cleanfax, an ISSA publication, welcomes and interviews Mili Washington, the IICRC Standards Director. She shares insights on how the Standards are developed, how the industry uses them, and more.