Make Your Mark Podcast

Dec 13 2022 7 ep. 21 mins

Make Your Mark Podcast artwork

Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient and provider journey and the digital transformation innovations that are paving the way for better human interactions.

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Episode 7 | Patient Engagement vs the Patient Journey

Dec 13 2022 24 mins

In this episode, we focus on two very different but very much connected subjects, patient engagement and the patient journey. We will define each of these areas and bring some clarity to the challenges that patients and their caregivers face every day. Join me now as I talk with both Jared Pack and Jay Baucom for the first part of this three-part episode that will dig into the comp

Episode 6 | External Expert Engagement - Making the Right Connections

Dec 06 2022 10 mins

Tune in for Episode 6 of the Make Your Mark podcast to hear from Senior Director Frank Green on why it's essential to have a reliable external expert engagement process and how its implementation can lead you down the path of success.

Episode 05 | Conversational AI & its Impact on Patient Care

Nov 15 2022 31 mins

In our 5th episode of the Make Your Mark podcast, Charlie Guerini, Senior Director, Global Operations & Head of Innovation at Alphanumeric discusses the future of conversational AI and how it will impact patient care. He also shares how our company is working to bring patient care forward through innovative technologies. This episode is a must-listen for anyone interested in th

Episode 4 | Medical Communications - Adjusting to Change

Oct 25 2022 20 mins

In this episode, Chris Spohr and Christina Nixon, PhD and Senior Director, Medical and Scientific Services, explore the value and role of Medical Communications in the Life Sciences industry and how it can benefit businesses and patients alike.

Episode 3 | How to Connect with Gen Z in the Digital Age

Sep 15 2022 29 mins

In this podcast, Sam and Chris discuss the different ways that marketing needs to change in order to connect with generation z. They cover everything from social media usage to customer service. Whether your company is just starting to adapt to these changes or is looking for ways to improve, this podcast has something for you.

Episode 2 | The Alphanumeric Story with Randy Trice, CEO of Alphanumeric Systems, Inc.

Aug 05 2022 14 mins

In the second episode of Make Your Mark! we chat with Randy Trice, CEO of Alphanumeric Systems, Inc. to explore the past, present and future of the life science industry. We also give a glimpse of the mission and growth of the company as told by our visionary leader.

Episode 1 | New Strategies to Build Patient Loyalty in the Contact Center

Jul 08 2022 21 mins

What is the one thing every life sciences business needs to succeed? Patients! In this first episode of the Make your Mark podcast, Scott Townsend shares strategies for building patient engagement in the contact center.