Fixed Ops Roundtable

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Randy opens

Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth.In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Glass Management Software, the drivin

Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discus

Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we d

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table.Get ready for insights, revelations, and a glimpse into the future of the automotive industry.👉 Register for the up

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in th

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer service in the automotive sect

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not measured by the number of fran

Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigious accolades, including the

Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership operations.As key figures at Autom